Refund Policy

Failed generations

If a generation fails because of a provider or platform error, the credits used are automatically refunded to your balance. You don't need to ask.

Unused credits

You can request a refund for unused credits purchased within the last 14 days. Refund amount = (unused credits / purchased credits) × purchase price.

Credits acquired via gift cards or promotions are not refundable for cash but can be re-issued as a new gift card on request.

How to request

Email support@aurora.studio from the address on your account with your payment reference. We aim to process refunds within 5 business days.

Chargebacks

Please contact us before raising a chargeback — most issues can be resolved within 24 hours. Fraudulent chargebacks may result in account termination.